Question 1

What does the administrative concierge actually do?

Accepted Answer

We handle French administrative processes on your behalf: residency permit renewals, CAF applications, social security registration and unblocking, insurance / energy / internet subscriptions, letters to the bank, tax office or landlord, housing issues, and school registration for your children. You describe the situation in your language; we deal with the French paperwork.

Question 2

Who is the service for?

Accepted Answer

Foreign nationals living in or moving to France: students and employees for everyday administration, entrepreneurs already running a business here, and people arriving under the Passeport Talent scheme with their family. Universities and HR departments managing foreign students or employees can also contact us for a dedicated organization plan.

Question 3

Is this legal advice? Are you a law firm?

Accepted Answer

No. We are an administrative concierge, not a law firm or accounting firm. We prepare, organise and follow up your administrative files, but decisions on visas and residency permits are made exclusively by the French authorities, and regulated legal or accounting advice stays with the relevant professionals — we work alongside them.

Question 4

Which languages do you support?

Accepted Answer

The platform and our support are available in English and Chinese (Mandarin). All the French-facing work — forms, letters, calls to the administration — is handled by us in French.

Question 5

Am I dealing with humans or with an AI?

Accepted Answer

With humans. Certified immigration specialists handle your files. We use technology to track deadlines and documents, but every process is prepared and followed by a person.

Question 6

Which offer should I choose?

Accepted Answer

It depends on your situation: the monthly Individuals plan covers everyday administration for students and employees; the yearly Entrepreneur plan supports founders already active in France; the Passeport Talent pack covers your arrival and installation with your family; and the one-time Status Change service handles switching from one residency permit to another. If you are unsure, start with a case review.

Question 7

What is a case review?

Accepted Answer

A complete review of your file by an expert in immigration procedures: analysis of your situation, personalised recommendations and a list of missing documents, delivered as a written report in your dashboard within 5 business days. It costs 99€, deducted at checkout if you then purchase a Status Change or Passeport Talent dossier.

Question 8

What does the Passeport Talent pack include?

Accepted Answer

A full year of support for your installation in France: preparation of the visa application documents, conversion of the visa into a residency permit, coverage of your family (Passeport Talent Famille), social security registration, schooling, insurances and light support for property purchase. Founder options (business plan, company creation and bank account opening) can be added at checkout.

Question 9

Can I cancel my subscription?

Accepted Answer

Yes. Monthly subscriptions can be cancelled at any time from your dashboard and remain active until the end of the current period. Yearly packs run for twelve months and are only renewed with your explicit consent — no silent auto-renewal.

Question 10

What payment methods are accepted?

Accepted Answer

All major credit and debit cards (Visa, Mastercard, etc.). Payment is processed securely by our payment provider — we never store your card details.

Question 11

Are my documents safe?

Accepted Answer

Yes. Your documents are stored in the European Union, access is strictly scoped to your account, sensitive data is encrypted at rest, and sign-in uses passkeys instead of passwords. We comply with GDPR and never sell or share your personal information; your documents are only used for the processes you entrust to us.

Question 12

I manage foreign employees or students — do you have a company offer?

Accepted Answer

Yes. We offer dedicated plans for HR departments managing work permit compliance and for universities managing foreign student intake, with a back office to track the administrative status of your group. Contact us to set up a demo and a tailored contract.

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